Write to hello@pixelary.app for help with a site, plans and billing, privacy requests, security reports and legal questions. We answer by email, in English.
Help with a site
To get an answer faster, include:
- the site’s address;
- the site key from the dashboard (it starts with
px_); - the destination (Meta, TikTok or ChatGPT Ads) and the event name;
- what you expected to see, what you saw, and when it happened.
Many answers are already in the docs: the install guides for each platform, consent and cookie banners and the JavaScript API. Problems with the Google Tag Manager template can also be reported on GitHub.
Plans and billing
Need more than 10 sites? Write to us and we will set up a plan for your volume. Payments, VAT and invoices are handled by Lemon Squeezy, our merchant of record; your billing details and invoices are in the Lemon Squeezy customer portal, linked from Billing in the dashboard. See pricing for the plans.
Privacy requests
You can delete a site or your whole account, and download a copy of your account data, in the dashboard yourself. For anything else about your personal data, write from the email address of your account. We answer within one month, as the GDPR requires.
If you visited a website that uses Pixelary, the website owner decides what is collected and is the controller, so contact them first. The Privacy Policy explains how this works.
Security
To report a security problem in Pixelary, write to hello@pixelary.app. Customers can also name a separate security contact for breach notifications.
Legal documents
Privacy · Terms · DPA · Sub-processors
The operator’s legal details are in the Terms of Service.